Exhibitor News

Subpage Hero

Subpage Hero


27 Sep 2022

Squirro to Present on Augmented Intelligence for Automating Service Ticket Operations at Big Data and AI World

Squirro to Present on Augmented Intelligence for Automating Service Ticket Operations at Big Data and AI World

Singapore, September 27, 2022. Augmented intelligence solutions provider Squirro is providing one of the key presentations at the upcoming Big Data and AI World Singapore. Dr. Moritz Müller, General Manager Asia, Squirro, delivering a presentation, ‘A Quick Win With ML - Automating Service Ticket Operations for Customer Support.’


Big Data and AI World, Singapore, is regarded as Asia's most exciting big data, analytics, and artificial intelligence event and takes place at Marina Bay Sands, Singapore, on 12 and 13 October. The award-winning event gathers and connects South East Asia’s brightest AI minds to demonstrate how technology can be used to make data-driven decisions, pinpoint future business opportunities with accuracy, and drive competitive customer experiences.

Dr. Müller’s presentation will take place in the Artificial Intelligence Theatre on 13 October 2022 between 10:50 and 11:10 (SGT), while Squirro will also be present at booth Q22, in the SGTech Pavilion. He will focus on the use of machine learning to improve an organization’s customer service ticket management and demonstrate how ML can reduce mean time to resolution by up to 30% and delivers savings of up to 15% in support costs.

“Customer service ticket management is an integral key component of modern customer service, particularly for large enterprises which need to manage high volumes of service tickets or customer requests,” said Dr. Moritz Müller, General Manager Asia, Squirro. “But doing so requires massive levels of manual effort for classification, routing, and processing – this is simply not effective in modern business. By applying machine learning to automate this, enterprises can significantly improve service levels and benefit from substantial cost savings.”

Squirro addresses service ticket management via its Insight Engine technology – a scalable platform that connects, unsilos, indexes, and enriches any data. It is the foundation for Squirro’s Cognitive Search, an enterprise search solution that utilizes a user’s search intent and provides more accurate and contextual results to reduce search time by up to 90%, and for Squirro’s Service Insights.

Service Insights collates data from multiple sources and analyzes it to provide analytics and automation to improve company service levels. Incoming service tickets are automatically classified and related to products and request categories. Key attributes are predicted based on the service ticket content, and tickets are automatically routed to the right resolution resources. 

Working with historical data such as manually processed and correctly classified service tickets, Squirro trains ML classification models that predict key case attributes such as related products or services without requiring a time-consuming manual model training process. Additionally, it provides context-specific auto-reply and self-help capabilities and leads to further reduced costs to serve clients. 

“Big Data and AI World Singapore is one of the most influential AI events in the whole of South East Asia, and it's a great honor to be speaking alongside such esteemed industry experts,” continued Dr. Moritz Müller. “Augmented intelligence is a powerful tool for improving customer service ticket management, and I look forward to showing this at the event.”

Squirro recently announced plans for a dedicated center of expertise in Vietnam with its APAC partner FPT Software. FPT will build up the service center to provide APAC customers with best-in-class services, a one-stop-shop for the adoption of Squirro’s insight engine platform and other solutions, ensuring they can extract actionable insight to make better-informed decisions and drive business growth. 

About Squirro

Squirro is a leading provider of Augmented Intelligence solutions for search, analysis, and interpretation of unstructured information, which was recognized as a "Visionary" in the Gartner Magic Quadrant for Insight Engines. Squirro is an ISO 27001 certified company. 

Thanks to its unique technology, marrying AI, Machine Learning, and Predictive Analytics, Squirro's solutions deliver measurable results for its customers in the form of revenue and efficiency gains, reduced risks and cost, as well as faster time to market. 

Founded in 2012, Squirro is a fast-growing company with dedicated teams in Singapore, the United States, Great Britain, and Switzerland. 

Some of its customers are European Central Bank, Bank of England, Standard Chartered, Candriam, and Henkel. 

Further information can be found at https://squirro.com or contact@squirro.com


View all Exhibitor News


Diamond Sponsor

  • Alteryx

Visionary Sponsor

  • Aerospike


Expert Sponsor

  • Expert Sponsor

Expert Sponsor

  • Collibra

Expert Sponsor

  • Confluent

Expert Sponsor

  • Fivetran

Expert Sponsor

  • Juniper Networks


Knowledge Partner


News Distribution Partner

  • ACN Newswire

Associate Content Partner

  • Uptime Institute

Strategic SEO Partner

  • AdVantage

Training and Education Partner

  • DBL

Strategic Event Partner

  • Frost & Sullivan

She Loves Data Live! Partners

  • She Loves Data Live
  • Coding girls
  • Codette Project
  • DBL

She Loves Data Live! Partners

  • DBS
  • Female Fouders
  • Facebook
  • General Assembly

She Loves Data Live! Partners

  • Grab
  • JetBrains
  • Girls in Tech
  • Meiro

She Loves Data Live! Partners

  • Minerra
  • Oracle
  • Tech Ladies
  • Yellowfin
  • VISA

Event Partners

  • AiSP
  • ARC Advisory
  • Asia Cloud Computing Association (ACCA)
  • Asosiasi Cloud Computing Indonesia
  • Singapore Chamber of E-Commerce
  • Fintech Association of Hong Kong
  • Accelerating Asia

Event Partners

  • Best Practice of eCommerce
  • BigDataX
  • CMO Council
  • European Data Centre Association
  • Co Creation Lab
  • GS1

Event Partners

  • Practical DevSecOps
  • Digital Advertising Association Thailand (DAAT)
  • DevOps Institute
  • Forrester
  • Michael Page

Event Partners

  • IASA
  • IPI Singapore
  • itSMF
  • IFMA Singapore
  • Open Connectivity Foundation
  • La French Tech

Event Partners

  • KinerjaBisa
  • Logistics & Supply Chain Management Society
  • NexChange
  • SG Tech
  • DBS
  • Plug And Play

Event Partners

  • Singapore Cyber Security Consortium (SGCSC)
  • Structure Research
  • General Assembly
  • VISA
  • Smart Asia India
  • ASME

Event Partners

  • Agorize
  • CDPI
  • SheLovesData
  • RavitShow
  • CocrreationLabs
  • Goodbards

Media Partners

  • Asia Blockchain Review
  • Australian Cybersecurity Magazine
  • Australian Security Magazine
  • Asia Research News
  • Cybersec Asia

Media Partners

  • BizClik Media
  • Chief IT
  • CIO Advisor APAC
  • Cross Border Magazine
  • Disruptive Tech Asean
  • Digicon Asia

Media Partners

  • CryptoNewsZ
  • Computer Weekly
  • Cyber Security ASEAN
  • Data Storage ASEAN
  • European Data Centre Association
  • Frontier Enterprise

Media Partners

  • e27
  • Fintech Finance
  • Gigabit
  • Jumpstart Media
  • AI Time Journal
  • GovTech SEA

Media Partners

  • My Security Media
  • Retail CIO Outlook
  • Supply Chain Brain
  • Supply Chain Digital
  • Asia Content News
  • Enterprise Security Magazine

Media Partners

  • Tech Wire Asia
  • TechTarget
  • Telecom Era
  • Wire 19
  • CMO Asia
  • FutureCFO

Media Partners

  • ACN Newswire
  • 万瑞布线网
  • FutureIoT
  • Marketing Ops
  • Payment & Cards Network
  • APAC CIO Outlook
  • FutureCIO
  • Escomedia

Official Partner Hotel

  • Marina Bay Sands

Held In

  • SG

Supported By

  • SG