Cloud Expo Asia 
Cyber Security World 
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eCommerce Expo Asia 
Technology for Marketing Asia 
The fundamentals of CX - emotions before process
12 Oct 2022
Customer Data, Engagement & Privacy Theatre
CX is about human outcomes and how people feel about dealing with and experiencing a brand. Businesses that design,measure and deliver for these outcomes are more successful. I will share a framework for how to do plan and manage CX and some tips on how to get it done.
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